FactorSage Privacy Policy

FactorSage may collect your name, email address, authentication provider details, account role, profile image, usage activity, feature interactions, and billing-related identifiers.

Usage data may include page visits, requests made through the product, saved strategies, lists, monitor configuration, alerts, and backtest execution activity.

We use collected information to authenticate users, operate the product, personalize access by plan or role, process account activity, support billing entitlements, troubleshoot issues, and improve service reliability.

FactorSage uses authentication providers and session cookies or tokens to keep you signed in, secure account access, and maintain session state across requests.

These mechanisms are required for core product functionality and account security.

Payments are processed by Stripe. FactorSage does not store complete payment card information.

FactorSage may store limited billing identifiers and subscription metadata needed to reflect plan status, credits, and billing history inside the product.

FactorSage may retain operational logs, request metadata, error traces, and security-related events to detect abuse, investigate incidents, and maintain service quality.

If analytics tools are enabled, they should be used for product improvement and operational monitoring only.

Account records, billing metadata, saved workflows, and operational logs may be retained for as long as reasonably necessary to operate the service, meet legal obligations, resolve disputes, and enforce agreements.

You may request account-related assistance, updates, or deletion review by contacting support. Certain information may need to be retained for security, compliance, billing, or fraud-prevention reasons.

For privacy requests or support inquiries, contact: support@factorsage.example